Shipping Policy
At Auremyn, we are committed to delivering your order safely, quickly, and smoothly. Please review this Shipping Policy for important information about order processing, estimated delivery times, tracking, delivery, and shipping protection.
Full Shipping Protection
Every Auremyn order includes full shipping protection throughout the transit process. If your package experiences a prolonged delay, loss, or theft during shipping, we will offer either a full refund or a replacement.
1. Shipping Destinations
We ship to most countries and regions worldwide.
If shipping is unavailable to a particular destination, customers in that region will not be able to place or complete an order at checkout.
2. Order Processing Time
Orders are typically processed within 1–3 business days.
Processing time is separate from shipping time. Orders are not processed, shipped, or delivered on weekends or public holidays.
3. Estimated Shipping Times
Estimated delivery times vary by destination:
| Destination |
Estimated Delivery Time |
| USA and Canada |
7–15 business days |
| Germany and the UK |
5–12 business days |
| Europe |
7–15 business days |
| Asia Pacific |
8–15 business days |
| Australia |
8–15 business days |
Please note that these delivery times are estimates only and are not guaranteed.
4. Express Shipping
We offer express shipping for an additional fee of USD $5.
Express delivery is generally around four business days faster than standard shipping. For example:
-
USA and Canada: 3–11 business days
Actual express delivery times may vary depending on the destination and local carrier operations.
5. Shipping Fees
Shipping fees are calculated based on the delivery destination and will be displayed at checkout before payment is completed.
6. Tracking Information
Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.
Please allow approximately 24–48 hours for the first tracking update to appear.
7. Shipping Carriers
Shipping carriers vary depending on the destination and will be displayed at checkout when available.
8. Duties and Taxes
Where applicable, all relevant duties and taxes are included in the product price. Under normal circumstances, customers are not expected to pay additional import charges upon delivery.
9. Delivery Issues
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete shipping information at checkout.
If delivery fails due to any of the following circumstances:
- An incorrect or incomplete shipping address
- Refusal to accept the package
- Repeated unsuccessful delivery attempts
- Other customer-related issues
The customer may be responsible for any resulting loss, redelivery fees, return shipping fees, or other related costs.
Delivered but Not Received
If the tracking information shows that your package has been delivered but you have not received it, please:
- Confirm the shipping address provided with your order
- Contact the shipping carrier using your tracking number
- Check with household members, neighbors, building management, or mailroom staff
If the issue remains unresolved, please contact us at support@Auremyn.com or through the live chat on our website. We will do our best to assist you.
10. Full Shipping Protection
We provide full shipping protection for all orders.
If your package experiences an issue during transit, including prolonged delay, loss, or theft, we will offer either a full refund or a replacement shipment, based on your preference.
11. Order Changes and Cancellations
Order modifications are permitted within 24 hours of placing an order.
Shipping addresses may be updated before the order has been shipped.
If you need to change or cancel your order, please contact us as soon as possible at support@Auremyn.com or through our website’s live chat. Once an order has been shipped, we may no longer be able to modify or cancel it.
12. Shipping Delays Disclaimer
Although we aim to deliver all orders within the estimated timeframe, delays may occur due to circumstances outside our control, including but not limited to:
- Holidays
- Peak shopping seasons
- Promotional periods
- Customs processing
- Carrier disruptions
- Severe weather
- Other unforeseen logistics issues
Auremyn is not liable for shipping delays caused by third-party carriers or events beyond our reasonable control.
13. Fraud Prevention and Abuse
To protect our customers and our business, Auremyn reserves the right to:
- Refuse or cancel any order
- Request additional verification
- Limit or reject claims
- Withhold a resolution where fraud, abuse, or suspicious activity is suspected
14. Contact Us
If you have any questions regarding shipping, please contact us:
