Return & Refund Policy
At Auremyn, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
We accept returns within 30 days after delivery.
To be eligible for a return, the item must:
- Be unused;
- Be in its original packaging;
- Have all tags attached; and
- Be accompanied by proof of purchase.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are non-returnable:
- Custom-made or personalized items;
- Clearance or final sale items;
- Gift cards; and
- Intimate or personal-use items.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
3. EU 14-Day Cooling-Off Period
If you are located in the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable legal exceptions.
To qualify, the item must be returned in the same condition in which you received it, unused, with tags, in its original packaging, and with proof of purchase where applicable.
This right does not apply to exempt goods under applicable law, including personalized items and certain hygiene-related products once opened.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@Auremyn.com or via the live chat on our website.
Depending on the situation, we may offer one of the following remedies:
- A replacement item;
- A partial refund; or
- A full refund.
We may ask you to provide photos or other supporting information so that we can evaluate the issue.
5. Return Shipping Costs
- If the return is due to a quality issue, damaged item, defect, or an error on our part, Auremyn will cover the return shipping cost.
- If the return is for a non-quality-related reason, such as ordering the wrong size, changing your mind, or not liking the item, the customer is responsible for the return shipping cost.
Original shipping charges, if any, are generally non-refundable unless otherwise required by law or approved by us.
6. Exchanges
We do not offer direct exchanges.
If you would like a different item, size, color, or variation, please place a new order after your return has been approved, where applicable.
7. Return Authorization Required
Please do not send any item back without contacting us first.
All returns must be authorized by Auremyn in advance. Unauthorized returns may be refused or may not be eligible for a refund.
To request a return, please contact us through one of the following:
When contacting us, please include your order number, the item you wish to return, and the reason for the return.
8. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 1–3 business days.
Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
9. Refund Without Return
In certain cases, we may offer a refund without requiring the item to be returned.
This may apply in situations such as:
- The item arrived severely damaged;
- The order was not delivered; and
- The issue was not caused by an incorrect or incomplete address provided by the customer.
Auremyn reserves the right to determine whether a refund without return is appropriate based on the circumstances and available evidence.
10. Refused or Undeliverable Packages
If a package is refused by the customer or cannot be delivered due to customer-related reasons, including an incorrect or incomplete shipping address, the customer may not be eligible for a full refund.
Any return shipping fees, disposal fees, handling fees, or original shipping charges incurred may be deducted from the refund amount.
11. Lost Shipment Assistance
If your order appears to have been lost in transit, please contact us promptly. Where appropriate, we will help initiate an investigation with the shipping carrier.
Refunds or replacements for lost shipments are subject to carrier confirmation, claim review, and the specific circumstances of the order.
12. Fraud Prevention and Abuse
To protect our customers and our business, Auremyn reserves the right to:
- Refuse returns or refunds;
- Deny claims;
- Request additional information; and
- Take other appropriate action.
These measures may apply if we identify suspected fraud, abuse, repeated unreasonable claims, or other bad-faith activity.
13. Personalized Item Return & Refund Policy
Final Sale and No General Returns
Because personalized products are made exclusively for you, they cannot be resold. Therefore, we do not accept returns or exchanges for subjective reasons, including a change of mind.
No Order Modifications
Once your order is placed, it is immediately sent to our production team. For this reason, we cannot accept any modifications or cancellations after checkout.
Please double-check your spelling and all customization details before completing your purchase. We are not responsible for typos, misspellings, or incorrect customization information entered by the customer.
30-Day Quality Guarantee
If your personalized item arrives damaged or defective, or if we made an error during the customization process, please contact us within 30 days after delivery and provide photo evidence of the issue.
Resolutions and Refunds
For valid quality issues or operational mistakes on our part, we will arrange a free replacement or process a full refund.
Approved refunds will be credited to your original payment method within 1–3 business days.
14. Contact Us
If you have any questions about returns or refunds, please contact us:
Please contact us and obtain return authorization before sending any item back.
