Help & FAQs

No. Materials vary by product, and many styles use leather-look, suede-look, woven or textile finishes. Check the individual product description for the stated construction before ordering.

Compare the listed external and internal measurements with the largest item you plan to carry. Size words such as mini or large are relative and do not replace dimensions. See our Bag Size & Fit Guide for a practical checklist.

Compatibility depends on both the device and the usable interior of the bag. Measure your laptop while it is inside its sleeve and compare all three dimensions with the product information. A bag appearing in Work Tote Bags is not a guarantee that every laptop size will fit.

Screen settings, lighting and material texture can affect how a color appears. Product photography is intended to represent each style clearly, but minor visual differences may occur across devices and viewing conditions.

Care depends on the stated material. Keep the bag dry, avoid prolonged sun and friction, and test any cleaning method in an inconspicuous area. Read our Bag Care Guide for finish-specific guidance.

After checkout, an order confirmation is sent to the email address provided. Check your spam or promotions folder if it does not appear. If you still cannot find it, contact support with the name and email used at checkout.

Contact Customer Support as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed once processing or shipment has begun. Include your order number and the requested change; never send payment information by email.

Contact Customer Support immediately with your order number and the complete corrected address. An address cannot normally be changed after shipment, and customers are responsible for entering accurate delivery information at checkout.

The payment methods currently available for your location are displayed securely at checkout. Availability may vary by market, device and selected checkout method.

Enter your delivery address at checkout to confirm whether shipping is available to your destination. If a destination cannot be selected or no rate appears, delivery may not currently be available there.

Processing and transit are separate stages. Current estimates, available services and important limitations are shown at checkout and in the Shipping Policy. Delivery estimates are not guarantees and may be affected by carriers, customs, weather and peak periods.

Available shipping methods and charges are calculated for the destination and shown before payment is completed.

When tracking is available, it is sent to the email address used at checkout after shipment. Carriers may need time to display the first scan. Use the tracking link in the shipping confirmation for the latest available status.

Any amounts collected at checkout will be shown before payment. Whether additional import charges apply can depend on the destination and local rules. Consult the current checkout information and store policies for the order.

The current return window, eligibility rules and exclusions are set out in the Return & Refund Policy . Review that policy promptly after delivery because time limits may apply.

Unless the applicable policy states otherwise, keep the item unused, with its original tags, packaging and proof of purchase. Do not send a return without contacting Customer Support and following the instructions in the Return & Refund Policy .

Exchange availability depends on the current return policy and stock. Contact Customer Support before sending anything back. If direct exchange is unavailable, the usual solution may be an approved return followed by a new order.

After an approved return is received and inspected, an accepted refund is sent to the original payment method. Your bank or payment provider may require additional processing time. See the Return & Refund Policy for the current process.

Contact Customer Support promptly with your order number, a description of the issue, and clear photos of the item, packaging and shipping label. Keep all packaging until the review is complete. The available resolution depends on the circumstances and supporting information.

Confirm the delivery address, check with household members, neighbors, reception or mailroom staff, and contact the carrier using the tracking number. If the package remains missing, contact Customer Support with your order and tracking details.

Carrier scans can pause between facilities or during customs processing. Review the carrier tracking page first. If the shipment appears significantly delayed beyond the stated estimate, contact Customer Support so the available next steps can be reviewed.