Contact Auremyn
Choose the contact route below so your message reaches the right team. For order support, including your order number helps us understand and respond to your request.
Choose a Contact Route
Select the option that best matches your enquiry. This helps us review your message with the correct information and direct it appropriately.
For assistance with an Auremyn order, product, delivery, tracking, return, refund or another after-sales matter, contact our customer support team.
Please include your order number, the email used at checkout and a concise description of the issue.
For damage or an incorrect item, attach clear photos of the product, packaging and shipping label.
For general company enquiries, partnership opportunities, media requests or other non-customer-related matters, contact our general enquiries team.
Please provide a concise overview of your enquiry, organization and proposal so it can be reviewed by the appropriate team.
Order-related enquiries should be sent to customer support instead, together with the relevant order number.
Before You Write
Visit Help & FAQs for quick answers about products, orders, delivery and returns.
Use the current Shipping Policy and Return & Refund Policy for the terms that apply to an order.
Never send full card numbers, passwords or other sensitive payment information by email. We do not need this information to help with your request.
Help Us Help You
When contacting customer support, please use the email address associated with your order whenever possible. Include your order number and all relevant details in one message to help avoid delays or duplicate requests.
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